On call for everyone

Why this conversation

Every platform team eventually owns an on-call rotation, and the companies that sell on-call tooling have to live by it themselves. At the Nordic APIs Platform Summit in Stockholm, the host spoke briefly with Curtis Schofield of PagerDuty about what that responsibility looks like from the inside, and where AI fits. It is a short conversation, under three minutes. The rest of the week is in Nordic APIs 2026: your next customer is an agent.

A resilience platform, on call itself

PagerDuty, Curtis says, is a resilience platform. It cares about on-call, and it wants to make it possible for everyone to know when their system is failing, and then fix it. The host called that a big responsibility, and Curtis agreed: “It is a big responsibility.”

The company carries that responsibility internally too. Everyone on the whole team is on call, and a lot of people across the company are part of the incident commander rotation. To make that sustainable there are wellness days, so people get breaks, and colleagues help each other.

PagerDuty is spread across the world. It has technical offices in Lisbon, San Francisco, Toronto and Atlanta, and sales offices in Japan, Santiago and the UK, with a couple of others besides.

All in on AI

Asked about the future, Curtis is direct: the company has been all in on AI, pushing as hard as possible. Everyone in the company is now enabled to use it, and the aim is to make use of the new models and work out where they fit. PagerDuty has released a few agents into its system, and is keen on using AI internally as well. It is working on an internal AI factory, and his own group uses AI for automation: it is part of daily life there.

Where to find them

The way in is PagerDuty’s website. The company also runs its own events and outreach, and goes to conferences, so people are likely to meet the team around.